- In an emergency code blue situation.
- With a team of highly experienced, motivated, and self-directed professionals.
- When a team is new and has no experience.
- In a highly structured and bureaucratic organization.
Category: BS Nursing
- "Do good."
- "Do no harm."
- "Be fair."
- "The patient decides."
- Recording a patient's fluid intake.
- Performing a wound assessment.
- Assisting a patient with their meal.
- Transporting a stable patient to another department.
- Formal authority.
- Coercive power.
- Role-modeling and commitment to patient-centered care.
- A desire for overtime pay.
- Join in the criticism to support the doctor.
- Immediately defend the junior nurse in the hallway, escalating the public conflict.
- Address the situation later by speaking to the doctor privately about professional communication and offering support to the junior nurse.
- Report the junior nurse to the administration for her lack of skills.
- Controlling
- Staffing
- Advocacy
- Budgeting
- Vague and reassuring.
- Loud and panicked.
- Clear, calm, and directive.
- Sent via email.
- Do no harm.
- Act in the best interest of the patient and promote good.
- Treat all patients fairly.
- Respect the patient's autonomy.
- Create unnecessary bureaucracy.
- Provide a formal pathway for communication and authority to ensure clarity and order.
- Limit the power of staff nurses.
- Allow anyone to give orders to anyone else.
- Suppressing all emotions.
- Understanding and managing their own emotions and recognizing the emotions of others.
- Ignoring the emotional state of their team.
- Using emotions to manipulate others for personal gain.
- Issue a written warning to all staff.
- Dismiss the complaints as patients being difficult.
- Gather more data and talk to staff and patients to identify the root cause of the problem.
- Implement a new communication protocol without any staff input.
- Preparing for the change.
- Making the change happen.
- Reinforcing and stabilizing the change so it becomes the new standard.
- Reverting back to the old way of doing things.
- After the procedure has been completed.
- By the most junior member of the team.
- Before any non-emergency invasive procedure is performed.
- Only for patients who are wealthy.
- Use hand gestures to try and communicate complex information.
- Ask another patient in the ward to translate.
- Request a professional medical interpreter from the hospital.
- Wait until a family member arrives to proceed with care.
- Decide who was right and who was wrong.
- Find a solution that improves team function and ensures patient safety.
- Punish the person who started the conflict.
- Avoid discussing the issue entirely.
- "The nurse who made the error needs more training."
- "Why was the nurse so careless?"
- "Let's examine the process: were the medications stored correctly? Was the staffing adequate? Is the ordering system confusing?"
- "This was a one-time mistake that will not happen again."
- Democratic
- Laissez-faire
- Autocratic
- Transformational
- Transactional leader
- Laissez-faire leader
- Transformational leader
- Bureaucratic leader
- Assigning daily patient loads.
- Motivating employees to perform well.
- Recruiting, interviewing, hiring, and orienting new nurses.
- Evaluating the quality of patient care.
